Frequently Asked Questions
Processing Orders
How can I find the status of my order?
You may find the status of your order and view your order history on the “My Orders” section in your account.
Why is the status of my order Pending Payment or Canceled?
The status of your order may reflect Pending Payment or Canceled due to an issue with the method of payment used to place the order. In this case, please feel free to contact us should you require any additional information.
How long will it take to receive my order?
Processing time is generally between 1-3 business days, however due to large volume during Holidays and promotions, processing time may vary during this period.
Shipping
Can I ship internationally?
We are currently only shipping to addresses across Canada.
How much does shipping cost?
We offer FREE EXPEDITED SHIPPING on all orders. Please contact us for any other requests regarding your delivery.
Why can’t I track my order on the Canada Post website?
Once your order has been shipped, the tracking details will reflect once the first scan has been posted by Canada Post. Please allow 24 hours for the details to be updated. Should they not show after 24 hours, please contact us for more information.
Credit Card Payment
I cannot process payment at checkout.
If you receive an error message related to credit card authorization failure, double check that the billing address on the credit card matches your account billing address, try re-entering your CVN or security code, and be sure that the card is current and valid. Should an error message be received upon second attempt after validating the information you've entered, call us at 1-855-922-3636 or contact your financial institution for further assistance.
Accepted Methods of Payment
Online: Visa, MasterCard, Amex, Visa Debit, Paypal and Interact Online. Over the phone: All major credit cards: Visa, MasterCard, Amex, Discover, JCB.
Why can’t I track my order on the Canada Post website?
Once your order has been shipped, the tracking details will reflect once the first scan has been posted by Canada Post. Please allow 24 hours for the details to be updated. Should they not show after 24 hours, please contact us for more information.